Blog resource library for tour operators and travel agents
How tour operators can enhance the customer journey
While a bad customer service experience can have lasting negative impacts on your business, positive experiences can create loyal advocates for your brand for years to come. Explore our customer service tips and learn how to delight them in their journey.
The tour operator’s guide to the cruise industry
Like most sectors of the travel industry, the cruise industry is rapidly expanding and changing as travel becomes accessible for an ever-increasing number of people. Learn a bit about how the industry has expanded, how a tour operator can get involved and what the cruise industry could look like in the future.
The A to Z of travel memberships and communities
Being part of an organisation or community will help you and your tour operator or travel business become more connected, empowered, and informed. There are hundreds out there to choose from and we know that it can be overwhelming, so we’ve compiled this glossary to make it easy for you.
4 ways to increase your customer retention
In this resource we’re exploring the often sought after phenomena that is Customer Loyalty. What does it mean, how can you get it, and why it could be the key to unlocking more revenue for your tour operator business.
Are you a Madonna or a Cher?
Understand how the science of personalities can help you become a better tour operator. This resource takes a look at the theory of personality and the value it holds as a business tool. Understand both your colleagues and customers to create a healthy workplace and a thriving business.
How ‘employing’ tour operator software can increase employee and customer satisfaction
Increasing your workforce doesn’t have to be the only answer to business growth. In this resource we’re exploring the sometimes intimidating world of software and how it can help your business scale up while allowing your team to thrive and your customer service to flourish.
How to select the best tour operator software for your business
What is the best tour operator software for your business and how do you find it? We’ve compiled all the important factors you need to consider in your search for the best tour operator software.
Tourwriter and AXUS partner to give tour operators more flexibility
Tour operator software company, Tourwriter have announced a partnership with Travel App provider, AXUS. The partnership, which includes a deep integration between the two platforms has been created with the vision to provide tour operators with a seamless experience for creating itineraries and managing back-office processes.
Exclusive luxury travel communities: opening doors for your travel business
Exclusive luxury travel communities are designed to help boost your business profile and ultimately help you sell more travel. Explore how they operate, who they are, and why you should be utilising them to grow your business.
How will GDPR affect tour operators, DMCs and travel agents?
GDPR is an extremely important piece of legislation that is set to come into effect on May 25th, 2018 and will affect almost every tour operator, travel agency and DMC on the planet. Understand what GDPR is, how it will affect your travel business and what you need to do to get prepared.