Blog resource library for tour operators and travel agents
Which travel associations should I join?
There is a whole world of Tour Operator membership organisations out there and we know that it can be overwhelming! Let us break it down and give you an insider’s peek into why you should join a travel association and how to make the most out of your membership. We’ve also listed some of our favourites to make it even easier for you!
Meet Sarah Vivian and Customer Success at Tourwriter
Sarah Vivian joined the Tourwriter team in March 2018, as our Head of Customer Success. Sarah and our team of Customer Success Executives are committed to the success of current and future Tourwriter Customers.
How to delight your customers with next level customer service
Providing exceptional customer service is an important and easy way for you to ensure that your business and the services you offer stand out from the crowd. These tips will help you to keep your loyal customers as well as continue to attract new customers and grow your tour operator business.
How to be faster than your competitors every single time
Getting a quote out in a timely manner can be the difference between winning the deal, or letting it go to a competitor. This is all too true when it comes to the travel industry; Tour operators are competing with self-service online options that promise speed, as well as a growing consumer desire for instant gratification…it’s a tough world out there!
Fortunately, when it comes to speeding up your pre-sales processes, there are several things you can implement in your business to get your prospective customers moving through the sales funnel quicker.
Tour operator digital marketing strategy guide – part 2: the how
Social media, paid advertising, website design, and email marketing…it’s enough to make your head spin. In Part 2 of this 2-part series, we explore what makes up a digital marketing strategy and provide you with some actionable tips to bring into your business.
The tour operators’ guide to creating a digital marketing strategy – part 1: the why
Creating a digital marketing strategy is one of those things that’s more than likely on your ‘To Do’ list, but often gets put aside for the more pressing issues your business encounters in the day-to-day. You know you’ve got to get it done but it often falls into the too hard basket, right?
HTTPS: Why tour operators need to pay attention to web security
We know how important your digital presence is when it comes to attracting new and returning customers. In fact, over 90% of travelers look online when researching in preparation for their trips…Getting your website right will inevitably set you and your business up for success going forward.
Year in review: Our top resources for tour operators and travel agents from 2017
Keeping with tradition we at Tourwriter have taken some time out in January to reflect on 2017 and take a look through our highlights from our blog. So without further ado, here is our year in review…
Tourwriter’s successful 2017 a sign of more to come
Tour operator software designer, Tourwriter is starting 2018 on a high note following a year of solid growth and expansion throughout new markets. Tourwriters stellar year was topped off when they were listed in the Deloitte Fast 500 for the Asia-Pacific region.
How to maximise your profitability throughout the year
Seasonality…it’s the nature of the travel industry. For some tour operators it manifests as extreme peaks and troughs, and for others, it’s less severe. Regardless of where you find yourself on the spectrum, the ups and downs of travel shouldn’t have to affect your business’s bottom line. Careful planning, thoughtful strategy, and establishing flexible processes can help your tour operator business maintain its profitability throughout the low seasons. This blog will walk you through a few ways you can maintain your business’s profitability between seasons.