Viking Travel - A Tourwriter Success Story

Viking Travel – a Tourwriter Success Story

David and Nancy Berg have been running Viking Travel since 1981.

They have always been a business that provides personal service to customers new and old alike, priding themselves on their ability to help people, whether it’s finding a way to see some bears or a glacier, bring your furry friend along or make last-minute travel plans.

Viking Travel has grown through market dominance and business acquisition. They needed to become more efficient in a drive for profitability. Quotes were taking too long to get out and booking confirmations were spread through different email accounts. Nothing was linked and small errors were proving costly.

Viking Travel was looking for Tourwriter to solve 3 main problems:

Improve documentation processing time and quote presentation

Automate the generating of vouchers

Ease of bookkeeping

What they found it that Tourwriter does this and more.

“We recently added a staff person and training on Tourwriter was easy. Our new employee is up and running with little effort.” David Berg.

Tourwriter Makes It Easy to Onboard New Staff and Spread Essential Knowledge.

It can be difficult for Tour Operators to share knowledge amongst staff. This is particularly true of small startups looking to scale. Tourwriter enables the centralized storage and sharing of key destination and vendor information ensuring access to all.

Tourwriter is designed for ease of use for reservation staff and learning how to use Tourwriter is easy.

Viking Travel has strong relationships with their vendor partners and Tourwriter enables them to email booking requests directly from the system using templates to collate critical information. No more cutting and pasting from word and excel meaning pricing and date errors are minimized.

Starting with Tourwriter meant investing in change. The process was challenging at times but thanks to Tourwriter Viking Travel is a better business.

Meet Our Travel Agents

David and Nancy Berg, co-founders of Viking Travel, Inc., value the slower pace of island life. Dave is a Seattle, WA native and enjoys all that comes with living on the water. He is a volunteer firefighter and EMT and enjoys home brewing, particularly IPA. David and Nancy barbeque king salmon on their covered deck year round.

Seal the Deal: Customer Care for Luxury Tour Operators.

We all know to secure bookings as luxury tour operators, exceptional customer care that attentively addresses clients’ unique needs is essential. Tour operators can stand out and foster enduring relationships by adopting focused, detail-oriented strategies that cater to the discerning luxury clientele.

Time management for Tour Operators.

As a tour operator, managing time efficiently is not just a goal, it’s an essential part of your business model. In an industry where customer satisfaction and tailor-made experiences are paramount, juggling between various tasks – from itinerary planning to customer service – can be daunting. However, with the right strategies and tools, this challenge can be transformed into your greatest asset.

Tour operator software: How the right stack can drive growth.

In the fiercely competitive luxury travel industry, choosing the best software for your tour operator business can significantly transform the efficiency of your travel agent operations.

How does the travel industry actually work?

Who are the key players in the industry, where do they all fit together and how does the industry actually work?! There’s no doubt that the travel industry is a confusing space to wrap your head around so we’ve broken it down for you in this easy new resource.

Investing in Tourwriter Driven by Desire to Be More Efficient